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FAQs

Shipping & Delivery

Yes, we ship our posters all over the world.

For the UK, items are usually posted next day delivery, unless otherwise notified.

For the rest of the world, we will contact you directly the estimated delivery time.

The buyer is responsible for any custom duty charges if applicable.

Shipping rates can vary depending on location and are calculated at checkout.

Returns & Refunds

Yes, we offer full and partial refunds.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it.

To start a return or to ask us any questions, you can contact us at info@themomentposters.com.

Please inspect your order upon reception and contact us contact us at info@themomentposters.com immediately if the item is damaged in any way.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Payments & Safety

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.